Refund Policy

At Velto, we want you to feel confident in every purchase you make. If you’re not completely satisfied, we’re here to help.

Returns

We offer a 30-day return window from the date your order is delivered.
To qualify for a return, the item must be:

• Unused and in its original condition
• In the original packaging with all included accessories

Items that do not meet these conditions may not be eligible for a refund.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method. Please allow a few business days for the funds to reflect, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend returning your original order and placing a new one.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund at no additional cost to you.

Return Shipping

Customers may be responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

How to Start a Return

To initiate a return, please contact our support team with your order number and reason for return:
📩 support@velto.co.za

At Velto, we’re committed to making your experience smooth, fair, and hassle-free.